Contact AVENSU

BEIJING OFFICE

Address:

No.88 Jianguo Road, Chaoyang District, Beijing

Tel:

+86 17717727272

Hours:

Monday to Friday from 08:00 to 17:00
Saturday from 09:00 to 15:00

SHANGHAI OFFICE

Address:

No.56 Lujiazui Ring Road, Pudong New Area, Shanghai

Tel:

+86 17717274561

Hours:

Monday to Friday from 08:00 to 17:00
Saturday from 09:00 to 15:00

How long will it take to receive a response?

Our customer care team normally responds within 1–2 business days. Responses may take slightly longer during holidays and promotional periods.

Where can I find my order number?

Your order number is included in the order confirmation email sent after checkout. Please check your spam or promotions folder if you cannot find it.

Can I change or cancel my order?

Please contact us as soon as possible. We will try to assist before the order enters processing, but changes or cancellations cannot be guaranteed once fulfillment has started.

How do I choose the correct bracelet size?

Measure your wrist closely with a flexible measuring tape and refer to the sizing information shown on the product page. Contact us if you need help choosing a size.

Do natural crystal beads look exactly like the product photos?

Natural stones may vary slightly in color, pattern, transparency and internal texture. These variations are part of the individual character of each bracelet.

Where can I find the return policy?

You can review return eligibility, return instructions, refund timelines and related conditions on our Returns, Refunds & Exchanges page.