Returns, Refunds & Exchanges Policy

Last updated: July 21, 2026

The AVENSU return policy explains our 30-day return window, exchange options, return eligibility requirements, shipping costs and refund processing times for purchases made through avensu.com.

This policy applies to eligible products purchased directly through avensu.com.

30-Day Return Window

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

  • Be unworn, unused, unwashed and unaltered;
  • Be returned in its original condition;
  • Include the original jewelry box, pouch, accessories and packaging;
  • Include proof of purchase or the original order number;
  • Be shipped back using an approved return method.

Items that show signs of wear, damage, modification, misuse or missing components may not qualify for a refund.

How to Request a Return

To begin a return, please contact our customer support team at:

Email: support@avensu.com

Please include the following information:

  • Your full name;
  • Your order number;
  • The item you would like to return;
  • The reason for the return;
  • Clear photographs if the product is damaged, defective or incorrect.

Our customer support team will review your request and provide return instructions and the appropriate return address.

Please do not return an item without contacting us first. Unauthorized returns may be delayed or refused.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from the item ordered, please contact us as soon as possible after delivery.

For approved damaged, defective or incorrect-item claims:

  • AVENSU will cover the reasonable return shipping cost;
  • No restocking fee will be charged;
  • You may choose an eligible replacement or a refund;
  • We may provide a prepaid return label or reimburse an approved return shipping cost.

Please retain the product, packaging and shipping materials until your claim has been reviewed.

Change-of-Mind Returns

We accept eligible returns for change of mind within the 30-day return window, provided that the product remains unworn, unused and in its original condition.

For change-of-mind returns:

  • The customer is responsible for return shipping costs;
  • Original shipping charges are non-refundable;
  • No restocking fee will be charged;
  • We recommend using a trackable shipping service.

AVENSU is not responsible for return packages that are lost, damaged or delivered to an incorrect address when the customer arranges the return shipment.

Exchanges

Eligible products may be exchanged within 30 calendar days of delivery, subject to product availability.

For exchanges caused by damage, defects or an incorrect item, AVENSU will cover the approved return and replacement shipping costs.

For exchanges requested because of preference, size or change of mind, the customer is responsible for the applicable return and replacement shipping costs.

If the requested replacement product is unavailable, we may offer an alternative product, store credit or a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective or incorrect:

  • Personalized, engraved or custom-made products;
  • Custom-sized bracelets made specifically for the customer;
  • Gift cards;
  • Final-sale or clearance items clearly marked as non-returnable;
  • Items that have been worn, used, washed, altered or damaged after delivery;
  • Items returned without their original components or packaging;
  • Items returned after the 30-day return window.

Return Shipping Costs

Return shipping costs depend on the reason for the return:

  • Damaged, defective or incorrect item: AVENSU covers the approved return shipping cost.
  • Change of mind, preference or size issue: The customer is responsible for the return shipping cost.

AVENSU does not charge a restocking fee for approved returns.

Refund Processing

After your returned product has been delivered to us, it will normally be inspected within 3 business days.

If the return is approved, the refund will be issued to the original payment method within 5 business days.

Depending on your bank, card provider or payment service, it may take an additional 5–10 business days for the refunded amount to appear in your account.

Shipping charges, customs duties, import taxes and other third-party charges are normally non-refundable unless the return is caused by a damaged, defective or incorrect item, or unless otherwise required by applicable law.

Partial or Refused Refunds

A refund may be reduced or refused if:

  • The product shows signs of wear, use, misuse or alteration;
  • The original packaging or included accessories are missing;
  • The item was damaged because it was packaged improperly for return;
  • The item does not match the product included in the approved return request;
  • The return was submitted outside the applicable return period.

We will contact you by email if there is an issue with your returned product.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled after it has entered processing or has been shipped. Once shipped, the order must be handled through the standard return process.

Refund Delays

If you have received a refund confirmation but the funds have not appeared after 10 business days, please first contact your bank or payment provider.

If the refund is still not visible, contact AVENSU customer support and include your order number.

Contact Us

For questions regarding returns, refunds or exchanges, please contact:

AVENSU Customer Support
Email: waddx@avensu.com
Website: https://avensu.com/
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM